AI LOYALTY & ENGAGEMENT PLATFORM

Create experiences.
Grow lasting
relationships.

Loyalty programmes, promotions and engagement mechanics in one platform. With ATLAS, you create personalised journeys across digital channels and physical stores, connect your data and measure results with AI support.

One connected layer for loyalty, activation & intelligence

Marketing workspace Overview
PERFORMANCE OVERVIEW

Good morning, team.

Here’s what’s happening across your activities.

Last 30 days ⌄
Campaigns24↗ 12% vs previous period
Engagement68.4%↗ 8.6% vs previous period
Coupon redemption32.8%↗ 4.2% vs previous period
Campaign performanceEngagement over time
Weekly⌄
Engagement Redemption
80%60%40%20%
01 Oct07 Oct14 Oct21 Oct30 Oct
Latest signalsAcross connected activities
Sample
↗
Engagement increasedConsumer campaign · Audience response
2h
%
Redemption trend updatedPromotion · Coupon activity
4h
✦
New insight availableIntelligence · Performance pattern
Today
✦
Ask your data a questionExplore performance with AI assistance.
↗
PRODUCT CONCEPT · ILLUSTRATIVE DATA
✦From signal to insightOne connected view
✓One platformMultiple capabilities
ONE CONNECTED PLATFORM
LOYALTY · ENGAGEMENT · PROMOTION · INTELLIGENCE

Some of the brands we have created experiences for

FiorucciHeinzPeroniLenovoColussiAcuvue
EXPERIENCES THAT BUILD RELATIONSHIPS

Shape the experience.
Grow the relationship.

ATLAS® is TAG’s proprietary platform for building, orchestrating and measuring loyalty and engagement experiences. Create your touchpoints, engage your audience and keep data and interactions connected.

01 CREATE
Your brand experience
CMS▧ Content◈ Style▤ Forms
YOUR BRANDA world
of benefits.
Explore your missions ↗

Your brand. Your experience.

Build branded sites, landing pages and personalised journeys with the widget-based CMS, connected to your other touchpoints.

02 ENGAGE
REWARD CATALOGUEChoose your next reward.
Gift cardExperiencesCashback

Give people a reason to return.

Combine points, missions, quizzes, instant wins and rewards. Choose benefits and mechanics for your audience, from a single activation to an ongoing loyalty programme.

03 CONNECT
✓
YOUR COMMUNITYEvery contribution counts.
Share an ideaComplete a missionInvite a friend

Grow your community.

Referrals, user-generated content, surveys and recognition turn participation into an ongoing relationship, beyond the purchase.

PLATFORM CAPABILITIES

One ecosystem.
Purpose-built capabilities.

Adopt ATLAS as a complete platform or integrate the capabilities you need into an existing programme. Combine modules and evolve the experience while keeping data and results connected.

CAPABILITY 01 / LOYALTY Connected to the core

Relationships that grow
with every interaction.

Design loyalty journeys, reward mechanics and participation experiences that make the relationship with your audience more meaningful over time.

  • Flexible reward and points mechanics
  • Connected participation and customer data
  • Performance visibility across the journey
MEMBER JOURNEY
GoldLEVEL
Progress to next reward72%
Available rewardsExplore rewards ↗
MEMBER ACTIVITYConnectedIllustrative product view
MAIA · AI-POWERED ASSISTANCE

Support your customers.
Within the experience.

MAIA is ATLAS’s virtual assistant. It helps users find their way, answers questions and supports participation, reducing the load on your customer care team.

Discover MAIA in a demo ↗
Answers to questionsJourney supportIntegrated assistance
✦
MAIAYour programme assistant
How can I use my points?
✦

The catalogue shows the available rewards and the points needed to claim them. Would you like to explore your options?

Explore rewards ↗Discover missions ↗
Type your question…↑
ILLUSTRATIVE CONVERSATION EXAMPLE
CONNECTED ECOSYSTEM

Fits into the stack
you already use.

ATLAS is designed to work across existing marketing, commerce and business systems. Connect the sources and touchpoints that matter to your use case.

Discuss your ecosystem ↗
CUSTOMER & MARKETING
salesforcehubspotEmarsysAdobe
CORE
Connected activation & intelligenceData · Experiences · Performance
↔
COMMERCE, RETAIL & BUSINESS
shopifySAPDynamics 365CEGID

Integration scope depends on the systems, APIs and requirements of each project.

FROM PROFILE TO ACTION

Adapt the relationship.
Connect the next action.

  1. 01
    Understand

    Bring preferences, interactions and purchases into the customer profile.

  2. 02
    Personalise

    Build segments and benefits around interests and behaviour.

  3. 03
    Activate

    Connect events and behaviour to rewards, notifications and automated communications.

FROM DATA TO IMPACT

Measure what happens.
Decide what comes next.

Bring touchpoint data into a shared view. Use dashboards and AI-supported analysis to compare initiatives, understand behaviour and identify your next opportunities.

01 / ENGAGEMENT↗

See how people
participate.

Understand how audiences interact with campaigns, content, loyalty journeys and experiences.

02 / REDEMPTION%

Connect offers
to outcomes.

Read coupon usage and promotional response in the context of the activity.

Offerperformance
Redeemed Available
Illustrative view
03 / RETAIL⌖

Find patterns
across retail.

Compare performance across points of sale, areas and relevant transaction signals.

Illustrative view
THE CMS, IN REAL EXPERIENCES

One technology.
Distinct identities.

Burger King, Plasmon, Mastercard. Three brands, three visual languages and three experiences built with ATLAS. The CMS adapts to each project’s identity and objectives.

MastercardBurger KingPlasmon

Original screens from delivered projects.

SECURITY, QUALITY, CONTROL

Engaging experiences.
A dependable platform.

Loyalty programmes and promotions involve data, people and complex processes. With Atlas, security, governance and control are considered from the outset — not added at the end.

GDPR & PRIVACYISO 27001 & ISO 9001SECURITY TESTING
Discuss your requirements
01 / PRIVACY

Privacy built into the project

From consent management to DPIA assessments, initiatives are designed with data protection requirements in mind.

GDPR · DATA GOVERNANCE
02 / STANDARDS

Certified quality and security

TAG · Diemme Marketing S.r.l. holds ISO 9001 and ISO/IEC 27001 certifications for quality and information security management.

ISO 9001 · ISO/IEC 27001
03 / ASSURANCE

Technical checks and testing

Reviews and penetration testing help assess the reliability of the platform and its integrations.

WAPT · PENETRATION TESTING
04 / ACCESS

Access under control

Roles, user profiles and integration approaches are defined around each organisation's operational needs.

ROLES · PROFILES · INTEGRATIONS
YOUR NEXT MOVE

Make every interaction
work harder.

Let’s explore how ATLAS can connect your customer experiences, promotional mechanics and marketing intelligence.

Book a demo LOYALTY · ENGAGEMENT · PROMOTION · INTELLIGENCE